Question 1

Why don't you display prices?

Accepted Answer

Every piece is crocheted individually, so cost depends on size, yarn, personalisation and quantity. Request a quote on any product and a specialist replies within 4 business hours with exact pricing.

Question 2

How do I place an order?

Accepted Answer

Send an enquiry or WhatsApp message with the piece, colour, size and deadline. We confirm a quote, then a secure payment link before production begins.

Question 3

Do you accept bulk and corporate orders?

Accepted Answer

Yes — we regularly produce 20–500 piece runs for weddings, events and corporate gifting, including branded packaging.

Question 4

Can I order a completely custom design?

Accepted Answer

Absolutely. Upload a reference image with your enquiry and our custom order specialists will confirm feasibility, materials and timings.

Question 5

What yarns do you use?

Accepted Answer

GOTS-certified organic cotton, Egyptian mercerised cotton, merino wool blends, bamboo silk, recycled cotton and alpaca blends.

Question 6

Are pieces safe for babies?

Accepted Answer

Yes. Baby pieces use hypoallergenic, baby-safe cotton with securely embroidered features — never plastic eyes on infant toys.

Question 7

How do I care for my piece?

Accepted Answer

Hand wash cold with mild detergent, reshape while damp and dry flat away from direct sunlight. Never tumble dry or bleach.

Question 8

Will my piece look exactly like the photo?

Accepted Answer

Very close — but as each is handmade, small variations in texture and tone are part of its character.

Question 9

Where do you ship?

Accepted Answer

To over 60 countries with tracked, insured express delivery in 3–7 business days.

Question 10

How long does production take?

Accepted Answer

Typically 5–20 business days depending on the piece. Rush production is often available.

Question 11

What is your returns policy?

Accepted Answer

Ready-to-ship pieces can be returned within 30 days in original condition. Personalised commissions are remade or refunded if anything isn't right.

Question 12

Can I track my order?

Accepted Answer

Yes — you'll receive tracking and progress updates by email and WhatsApp throughout production and transit.

Frequently asked

Orders & pricing

Craft & materials

Shipping & returns

Still have a question?

Exclusive offers, early access & new collections