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Customer care

Terms & Conditions

The terms that apply when you use this website and order from Fleur de Fil.

About us


Fleur de Fil is a handcrafted crochet atelier based in Australia, trading at fleurdifil.com. Contact: Fleurdifil@gmail.com, WhatsApp +61 489 987 340.

Enquiries are not orders


This website does not display prices and does not take payment. Submitting an enquiry, quote request or wholesale form does not create a contract. A contract exists once you approve a written quote from us and we confirm it.

Product descriptions and images


Photographs and descriptions represent our work as accurately as we can, but handmade pieces vary and screens render colour differently. Where exact colour matters, ask us for yarn options with your quote.

Intellectual property


All designs, photographs and written content on this site belong to Fleur de Fil and may not be copied or used commercially without written permission.

Liability


Nothing in these terms limits rights you have under the consumer law of your country. Beyond those rights, our liability for any order is limited to the value of that order.

Changes


We may update these terms; the version published here is the one that applies.

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Our team replies within 4 business hours.

The Atelier Letter

First looks at new collections

Occasional letters from the atelier: seasonal releases, private commissions and gifting guides. No pricing lists, no daily mail — unsubscribe whenever you like.