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Customer care

Product Care

Keeping crochet flowers, bags, plush pieces and décor beautiful for years.

Everyday care


Keep pieces out of prolonged direct sunlight to protect the colour. Dust flowers and décor gently with a soft brush or a low-power hairdryer on a cool setting.

Cleaning


Spot clean with cool water and a small amount of gentle detergent, pressing rather than rubbing. Never wring a crochet piece. Machine washing and tumble drying are not recommended.

Drying and reshaping


Reshape while damp, supporting petals and limbs, and dry flat away from heat. Steaming lightly restores definition to petals and leaves.

Storage


Store in a breathable cotton bag rather than sealed plastic. Stuff bags loosely with tissue so they hold their shape.

Repairs


If a stitch works loose, message us before trimming anything — in most cases we can talk you through a fix or repair the piece for you.

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The Atelier Letter

First looks at new collections

Occasional letters from the atelier: seasonal releases, private commissions and gifting guides. No pricing lists, no daily mail — unsubscribe whenever you like.