Damaged or incorrect items
If your piece arrives damaged, or is not the item confirmed in your order, contact us within 7 days of delivery with photographs. We will repair, remake or refund the item — your choice — at no cost to you.
Change of mind on ready-made pieces
Ready-made pieces can be returned within 14 days of delivery if they are unused, in original condition and in their original packaging. Return shipping is the customer's responsibility and the refund is issued once the piece is received and inspected.
Custom, personalised and bulk orders
Bespoke commissions, personalised pieces and wholesale production runs are made specifically for you and cannot be returned for change of mind. This is why we confirm colours, materials, dimensions and — where useful — reference photographs in writing before making starts.
Faults and errors on our side are always covered by the clause above.
How to start a return
Email Fleurdifil@gmail.com with your order details and photographs. We reply within 4 business hours with next steps.
Still need an answer?
Our team replies within 4 business hours.